Shipping policy
1. Order Processing Time
All orders are processed within 1–3 business days after payment is received.
Orders placed on weekends or public holidays will be processed on the next business day.
Before shipment, each gemstone is:
• inspected for quality
• securely packaged
• documented for verification
2. Shipping Locations
We currently ship to:
• Australia
• United States
• Canada
• United Kingdom
• Europe
• Most international destinations
If your country is not listed at checkout, please contact us before placing an order.
3. Estimated Delivery Times
Shipping times may vary depending on location and customs processing.
Australia
• Standard Shipping: 3–7 business days
• Express Shipping: 1–3 business days
International Orders
• Standard International: 7–21 business days
• Express International: 5–10 business days
Delivery times are estimates and may vary due to customs clearance or courier delays.
4. Shipping Carriers
We may ship orders using trusted carriers such as:
• Australia Post
• FedEx
• DHL
• UPS
The carrier used may depend on the destination and shipping option selected at checkout.
5. Shipping Insurance
For high-value gemstones, we strongly recommend selecting insured shipping.
Once an order is handed to the shipping carrier, the risk of loss transfers to the customer.
J&J Lanka Gemstones is not responsible for lost or stolen packages unless shipping insurance has been purchased.
6. Customs, Duties, and Taxes
For international orders, customers are responsible for:
• import duties
• customs fees
• local taxes
These fees are determined by the destination country's customs authorities and are not included in our product prices.
We are not responsible for delays caused by customs clearance.
7. Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order.
J&J Lanka Gemstones is not responsible for orders delivered to incorrect addresses provided by the customer.
If you notice an address error, please contact us immediately.
8. Damaged Packages
If your package arrives damaged:
-
Record an unedited unboxing video while opening the package
-
Take clear photos of the packaging and gemstone
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Contact us within 24 hours of delivery
This helps us verify shipping issues and resolve the matter quickly.
9. Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Please allow 24–48 hours for tracking updates to appear.
10. Contact Us
If you have questions about shipping, please contact us:
Email: JJlankagemstones@gmail.com
Business Name: J&J Lanka Gemstones