Refund policy

RETURN & REFUND POLICY

J&J Lanka Gemstones

Overview

At J&J Lanka Gemstones, we specialise in natural and rare gemstones. Because every gemstone is unique and often high-value, our return policy is designed to protect both the buyer and the integrity of the stones.

By purchasing from our store, you agree to the following Return & Refund Policy.

1. Natural Gemstone Disclaimer

All gemstones sold by J&J Lanka Gemstones are natural stones unless otherwise stated.

Because gemstones are naturally formed:

• No two stones are identical
• Natural inclusions, colour zoning, or slight variations are normal
• Minor variations in size, symmetry, or polish may occur due to hand cutting

These characteristics are not considered defects and are not eligible for returns.

2. Change of Mind

We generally do not accept returns for change of mind, incorrect selection, or personal preference.

However, nothing in this policy overrides your rights under Australian Consumer Law (ACL).

3. Damaged or Incorrect Items

If you receive a gemstone that is damaged, defective, or incorrect, please contact us within 24 hours of delivery.

To process a claim, you must provide:

• An unedited unboxing video showing the package being opened
• Clear photos of the gemstone and packaging
• Your order number

Without an unboxing video, we may not be able to verify shipping damage.

4. Post-Delivery Damage

We cannot accept returns for gemstones that are damaged after delivery, including:

• Stones chipped or cracked during jewelry setting
• Damage caused by third-party jewelers
• Damage from improper handling

We recommend having gemstones set only by experienced professional jewelers.

5. Return Approval

If your return is approved:

• The gemstone must be returned in its original condition
• The gemstone must not be altered, set, or modified
• The gemstone must be returned in its original packaging

Returns that show signs of wear, alteration, or damage may be rejected.

6. Refunds

Once the returned gemstone has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to the original payment method within 5–10 business days.

Shipping fees are generally non-refundable unless the item was incorrect or defective.

7. Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

• A defective item
• An incorrect item sent by us

For high-value gemstones, we recommend using tracked and insured shipping.

We are not responsible for lost return packages.

8. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

• A replacement or refund for a major failure
• Compensation for any reasonably foreseeable loss or damage
• Repair or replacement if goods fail to be of acceptable quality

9. Contact Us

For return or refund requests, please contact us:

Email: JJlankagemstones@gmail.com
Business Name: J&J Lanka Gemstones

Please include your order number and details of the issue when contacting us.